Citizen Property Rwanda

Merchant / Amakuru y'ikigo

Company registration, bank ownership, merchant email and representative identity must be confirmed by MTN using official documents. This web page is not an MTN approval certificate.

Our business and service / Serivisi dutanga

Citizen Property Rwanda is a Rwandan property marketplace and brokerage platform for showcasing houses and land for sale or rent, registering brokers, collecting customer property-search requests, and arranging broker/client introductions subject to administrative review. Posting property listings is free. The platform provides brokerage and intermediary services; it is not a bank, money custodian, land-title authority, escrow provider or MTN reseller.

Current service prices (RWF)

Separately agreed brokerage commissions may apply upon a completed property transaction: owner 5% and client 5% each unless a different agreement is made in writing. Commission rates are separate from the fixed service fees.

Customer payment journey / Uko kwishyura biteganyijwe

1. A customer creates or signs in to a Citizen Property Rwanda account.
2. The customer selects an eligible paid service and a valid order or broker relationship. Free property listings require no payment.
3. The server checks identity, authorized service, reference and amount in RWF (never trust a price entered in the browser).
4. After MTN approval and integration, a secure MTN MoMo Collections Request-to-Pay is sent to the customer's own mobile wallet. Customer confirms using MTN's official channel; this website never asks for MTN PIN or OTP.
5. Server validates the transaction status directly with MTN, records a unique payment reference and then sends the case to Admin for review. A customer-typed reference or screenshot is not treated as payment confirmation.

CURRENT STATUS: Live MTN MoMo payments are DISABLED until MTN merchant onboarding, KYC, contract, sandbox tests, production credential provisioning and server-side verification are complete. No real debit should be attempted on this website before activation.

MTN MoMo, Equity Bank and Visa / Mastercard integration

Proposed business settlement account / Konti y'ikigo: Equity Bank Rwanda, account 4015201347123, account name CITIZEN BROKER (as supplied by the merchant). The bank and payment providers must verify account ownership, business registration, bank account name and settlement eligibility against their official records.

Requested integration from providers: merchant onboarding and KYC; production and sandbox API documentation; hosted payment page / tokenized checkout (no card numbers stored by Citizen Property Rwanda); server-side webhook or transaction-status verification; refunds and chargebacks; payment references; permitted currencies and settlement schedule; fees and payout account verification.

NOT LIVE / NTIBIRAFUNGURWA: Neither Visa/Mastercard nor MTN MoMo is enabled for automated collection on this website. Listing a bank account does not make the site a payment gateway and is not an instruction to transfer money. Customers must not submit PINs, OTPs, CVVs or card details to Citizen Property Rwanda staff. Only provider-authorized payment flows may be activated after testing.

Customer support and policies

Support: +250 788 363 216 · Service location: Rwanda. If you have a question about a request or payment, contact us and quote the order/reference ID; never disclose your PIN or OTP.

Refund and cancellation policy · Privacy and data protection · Account deletion request · Agreements / Amasezerano